Terms of Service

1. Description of Service

CommentDM by Replygen is a web application that automates Instagram and Facebook Messenger DM delivery. When a person comments a specified keyword on your Instagram post, replies to your story, or sends you a direct message, the Service automatically sends a pre-written DM to that person via the Meta Graph API.

The Service operates using Meta's official Graph API and requires you to connect an Instagram Business or Creator account linked to a Facebook Page.

2. Meta Platform Requirements

To use the Service, your Instagram account must be:

• A Business or Creator account (not a personal account)
• Linked to a Facebook Page that you administer

You agree to comply with Meta's Terms of Service, Community Standards, and Platform Terms at all times. You are responsible for ensuring your use of automated DMs complies with Meta's policies, including their messaging policies and spam guidelines. We are not responsible for account restrictions or bans imposed by Meta for policy violations.

3. Account and Authentication

Access requires authentication via email magic link. You must provide a valid email address and are responsible for maintaining the security of your account. Sharing your account credentials or granting access to third parties is prohibited. We reserve the right to suspend accounts suspected of unauthorized sharing or abuse.

4. Free Trial

New accounts receive a 7-day free trial with access to all Service features. No credit card is required to start the trial. After 7 days, a paid subscription is required to continue using the Service. Creating multiple accounts to obtain additional trial periods is prohibited and will result in suspension of all associated accounts.

5. Subscription Plans and Billing

The Service is offered on a recurring subscription basis. Available plans:

• Pro — $12/month or $9.99/month billed annually ($119.88/year): 1 Instagram account + 1 Facebook Page, unlimited DMs.
• Creator — $29/month or $24.99/month billed annually ($299.88/year): 3 Instagram accounts + 3 Facebook Pages, unlimited DMs.

All payments are processed by our payment processor, which acts as the seller of record and is responsible for collecting payment, issuing receipts, and handling applicable taxes (VAT, GST, sales tax). Prices are displayed in USD and may be converted to local currency at checkout.

Subscription renewal: Subscriptions renew automatically at the end of each billing period. You may cancel at any time from your dashboard or by emailing support@replygen.app. Cancellation takes effect at the end of the current billing period — you retain access until then.

6. Refund Policy

We offer a 30-day money-back guarantee on new subscriptions. If you are not satisfied for any reason, email support@replygen.app within 30 days of your first payment with your account email and reason for the request. No lengthy justification required. Refunds are processed within 2 business days and appear on your statement within 5–10 business days.

Refund requests submitted after 30 days from the original purchase date are not eligible. Accounts found to be abusing the refund policy may be permanently restricted. See our full Refund Policy for details.

7. Account Limits and Service Constraints

• The number of connected accounts is limited by your plan tier (see Section 5).
• DM delivery is subject to Meta's platform rate limits (200 DMs per hour per connected account). We queue DMs automatically when this limit is reached — no DM is dropped, but delivery may be delayed.
• The 24-hour messaging window imposed by Meta means automated DMs can only be sent to users who have engaged with your content within the past 24 hours. This is a Meta policy constraint, not a Service limitation.

8. Acceptable Use

You agree not to use the Service to:

• Send spam, harassment, unsolicited commercial messages, or content that violates Meta's Community Standards.
• Automate DMs in ways that violate Meta's Platform Terms or Messaging Policies.
• Generate, store, or transmit content that is defamatory, obscene, fraudulent, or unlawful.
• Attempt to reverse-engineer, scrape, or circumvent any part of the Service or the Meta API.
• Create multiple accounts to obtain additional free trials.
• Resell, sublicense, or white-label access to the Service.
• Use the Service to collect personal data beyond what is necessary for the automation flows you configure.

Violation of these terms will result in immediate account suspension without refund.

9. Third-Party Platforms

The Service integrates with Instagram and Facebook via the Meta Graph API. Meta has its own Terms of Service and Privacy Policy, which you must comply with independently. CommentDM by Replygen is not affiliated with, endorsed by, or partnered with Meta Platforms, Inc. We are an independent third-party application built on Meta's official API.

10. Intellectual Property

CommentDM by Replygen, its trademarks, logos, and software are the property of Replygen. You are granted a limited, non-exclusive, non-transferable license to use the Service for your own business or personal purposes. DM template content you create is owned by you.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AUTOMATED DMS WILL BE DELIVERED IN ALL CIRCUMSTANCES (E.G., DURING META API OUTAGES OR WHEN META'S RATE LIMITS ARE EXCEEDED).

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPLYGEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING ANY ACCOUNT RESTRICTIONS OR BANS IMPOSED BY META. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 3 MONTHS PRECEDING THE CLAIM.

13. Termination

You may cancel your subscription and stop using the Service at any time. We may suspend or terminate your access without notice if you violate these Terms. Upon termination, your automation flows cease immediately and your Meta access tokens are revoked. Sections 10–14 survive termination.

14. Governing Law

These Terms are governed by the laws of India. Disputes shall first be attempted to be resolved informally by contacting us at support@replygen.app. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts of India.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by updating the effective date above and, where appropriate, by email. Continued use of the Service after changes take effect constitutes acceptance.

16. Contact

For questions about these Terms:
CommentDM by Replygen (operated by Replygen)
India
Email: support@replygen.app