Have a question or feedback? Our team answers every email within 24 hours.
support@replygen.appWhat happens when I run out of tokens?
You can purchase a Refill Pack (1,500 tokens) anytime and continue generating replies instantly. Refill Packs require an active Pro Membership.
How do I restore access if I change devices or reinstall Chrome?
Click Restore Access in the extension popup, enter your sign-up email, and verify via the magic link we send. Your token balance and Pro status sync automatically.
Do I need to create an account to use ReplyGen?
You sign in with just your email — no password, no account creation form. We use passwordless magic link authentication for simplicity and security.
Can I use ReplyGen on multiple devices?
Yes. Sign in with the same email on any device to access your Pro status and token balance across all your browsers.
What is Bring Your Own Key (BYOK)?
BYOK lets Pro Members use their own Google Gemini API key. When active, no tokens are deducted from your ReplyGen balance — you pay Google directly for AI usage at their API rates.
What happens if I upgrade during my trial?
Your remaining Trial Tokens roll over into your Pro balance. You lose nothing — you immediately gain 1,500 bonus tokens on top of whatever you had left.
Is my LinkedIn / X / Threads data stored on ReplyGen servers?
No. Post content is processed in real-time to generate your reply and is not stored on our servers. See our Privacy Policy for details.
Can I get a refund?
Yes. Pro Membership comes with a 7-day no-questions-asked money-back guarantee. See our Refund Policy for full details or email support@replygen.app.
Which AI providers are supported for BYOK?
Currently, only Google Gemini API keys are supported for BYOK mode.